Position: IT support team

Position: IT support team

Location: Mogadishu-Somalia

Job Overview

We are seeking a service-oriented and motivated group of professionals to join our team. In this role, the team will work on maintaining and monitoring the computer systems and networks for our events. They will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

IT Support Team Duties and Responsibilities

  • Install and configure software and computer systems.
  • Troubleshoot and resolve issues with software or hardware.
  • Walk colleagues through steps to help them resolve their technical problems.
  • Maintain procedures and reports that provide technical support to the entire company.
  • Analyze records and logs to spot underlying trends and potential issues.
  • Support the implementation of new solutions or applications.
  • Establish accounts for new users and assist with password or login problems.
  • Test, evaluate, and make decisions about new technology for the company.

IT Support Team Requirements and Qualifications

  • Associate’s or bachelor’s degree in computer science or a related field.
  • 3+ years of experience in a technical support role.
  • Certifications are preferred, but not required.
  • Working knowledge and expertise with a variety of software, hardware, and applications.
  • Willingness to solve complicated problems and see projects through to completion.
  • Analytical skills to study problems and records and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Strong interpersonal communication and relationship-building skills.
  • Ability to manage time and effectively prioritize numerous activities at one time.

Application submission

Interested team can apply by sending us an email at: hello@mts2023.tech

Application closes on 25th of July 2021

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